Laying the Foundation
A Process Built Around Partnership
At Flourish, we believe that meaningful organizational change doesn’t come from quick fixes or one-size-fits-all templates. It comes from collaboration. Our process is hands-on, tailored, and grounded in a deep understanding of the social services landscape in British Columbia—especially the unique challenges faced by agencies that support individuals with special needs.
We don’t just show up with solutions. We partner with you to understand your current systems, identify opportunities, and build the foundation you need to thrive—now and into the future.
The Path To Success
Here’s What Our Process Typically Includes:
Understand & Diagnose
We work closely with your organization—from early conversations and agency documentation review to team interviews and full assessment. This process reveals your culture, operations, and where we can create the greatest impact.
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- Initial Discovery session: We begin with a conversation to learn where you’re at and what you’d like to achieve.
- Review of existing documents: We take a close look at your policies, procedures, HR tools, and other operational documents.
- Interviews with key team members: Hearing from those on the ground helps us understand your culture and workflows.
- Full organizational assessment: We identify what’s working well, where there are gaps, and where we can streamline.
Strategize & Plan
Based on our diagnosis, we develop a customized, action-oriented roadmap. You’ll receive clear recommendations and a strategic blueprint designed to guide you efficiently toward your desired outcomes.
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- Written report of recommendations: You’ll get a clear, action-oriented roadmap to help you move forward.
Implement & Sustain
We then actively support you in bringing this plan to life, providing practical tools and expert guidance. For long-term success, we offer ongoing advisory and coaching services, ensuring your continued growth and impact.
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- Implementation support: We don’t just tell you what to do-we support you with templates, tools, and guidance.
- Ongoing Operational support services: The agencies we support use the implementation plan to determine the short-term and long-term goals of the agency, along with how long they will need the support of our Operational Team.
Our aim is always to help you make practical, sustainable changes that save time, reduce stress, and improve service delivery-so you can focus on the work that matters.
Our Services
Foundational & Strategic Development
- Business Start-up & Incorporation: Helping new agencies establish their legal and administrative groundwork.
- Full Organizational Assessment: Comprehensive evaluation to identify strengths, weaknesses, and opportunities of an agency.
- Policy & Procedure Development: Creating clear operational guidelines and internal policies.
- Accreditation Readiness: Preparing agencies to meet industry standards and achieve CARF accreditation.
Core Operational
Support
- Full Team – Operational Support: Providing comprehensive assistance for daily operations across all teams.
- Google Workspace Support: Technical assistance for Google Workspace, Google software licenses, dashboards, spreadsheets, collaboration documents and other Google Workspace needs.
- HR Support: Services covering recruitment, employee relations, and compliance, including CSSEA.
- Payroll, Bookkeeping, and CFO Support: Financial management, including payroll processing, accounting, and strategic financial guidance.
- Group Benefit Administration: Managing and administering employee benefit programs through a collective plan with separate divisions.
- Online Platform Support: Access to an industry-leading online platform for continuous learning and development.
Growth, Funding &
Implementation
- Procurement Applications & Proposals: Assisting with the creation and submission of bids and funding proposals.
- Provincial Contract Negotiations: Support and guidance for negotiating contracts with provincial bodies.
- Program Management Training Support: Developing and delivering training related to specific programs or initiatives.
Leadership & Professional Development
- Leadership Coaching: Personalized coaching to enhance leadership skills and effectiveness.
- Ongoing Advisory & Coaching Services: Continuous expert guidance and coaching for various organizational needs.
Specialized & Collective
Services
- The Collective: Offering a comprehensive suite of resources, including templates, provincial agency connections, group planning, discussions and sector representation.
- 3rd Party Legal, HR, BCBA, RN Support: Connecting clients with specialized external professionals through preferred partnerships (e.g., lawyers, BCBAs, RNs).
- 3rd Party Services: Accessible Vehicles, Homes, Equipment, & Maintenance: Facilitating access to specialized external services for accessible infrastructure and equipment through preferred partnerships.
- The Collective: This unique network brings together like-minded social service agencies committed to best practices, strong ethical values, and caring for individuals with diverse special needs. Members benefit from a collaborative environment focused on:
-
- Shared Knowledge & Peer Support: Exchange vital information and receive support from peers, ensuring no agency has to “reinvent the wheel” when navigating new challenges or learning opportunities.
- Increased Efficiency & Best Practices: Collaborate on administrative practices and operational strategies, reducing burdens and enhancing overall efficiency.
- Improved Quality of Care: Work together to refine approaches and share insights, ultimately improving the quality of care provided to individuals.
- Sector Representation & Group Planning: Participate in yearly meetings and collective planning, strengthening the sector’s voice and strategic direction.
- 3rd Party Expert Support (Legal, HR, BCBA, RN): We connect you with highly specialized external professionals to address complex challenges and ensure comprehensive support:
-
- HR Support: Our HR partners provide essential guidance on policy and procedure development, offer strategic advice for navigating difficult staff situations, and help you ensure compliance with BC Employment Standards to mitigate future risks.
- BCBA (Board Certified Behavior Analyst) Support: BCBAs seamlessly complement your care team, providing objective opinions and expert guidance for complex behavior situations. They can develop clear safety protocols and designated plans of action, ensuring consistency and best practices across your direct care team.
- RN (Registered Nurse) Support: Our RNs leverage their medical training to enhance care plans, provide crucial medical training for staff managing complex medical support systems, and conduct documentation reviews to ensure a thorough medical lens is applied to all aspects of care.
- 3rd Party Accessible Solutions & Maintenance (via GTP Investment Group): We streamline access to critical accessibility resources, saving you valuable time and effort:
-
- By partnering with a dedicated resource like GTP Investment Group, we protect your valuable time and resources. GTP Investment Group has the experience, connections, and proven track record to facilitate the acquisition of:
-
-
- Leased Wheelchair-accessible vehicles: Ensuring seamless transportation for those you serve.
- Leased Modified homes: Providing safe and accessible living environments.
- Leased Specialized equipment: Such as hospital beds, tailored to specific needs.
- Specific maintenance programs: Ensuring long-term reliability and functionality of equipment and modifications.
-
-
- This partnership ensures these vital services are accessed not only at a fair price but also in record time, allowing your valuable resources to be reallocated to direct care and operational excellence.
- The Collective: This unique network brings together like-minded social service agencies committed to best practices, strong ethical values, and caring for individuals with diverse special needs. Members benefit from a collaborative environment focused on:
-
- Shared Knowledge & Peer Support: Exchange vital information and receive support from peers, ensuring no agency has to “reinvent the wheel” when navigating new challenges or learning opportunities.
- Increased Efficiency & Best Practices: Collaborate on administrative practices and operational strategies, reducing burdens and enhancing overall efficiency.
- Improved Quality of Care: Work together to refine approaches and share insights, ultimately improving the quality of care provided to individuals.
- Sector Representation & Group Planning: Participate in yearly meetings and collective planning, strengthening the sector’s voice and strategic direction.
- 3rd Party Expert Support (Legal, HR, BCBA, RN): We connect you with highly specialized external professionals to address complex challenges and ensure comprehensive support:
-
- HR Support: Our HR partners provide essential guidance on policy and procedure development, offer strategic advice for navigating difficult staff situations, and help you ensure compliance with BC Employment Standards to mitigate future risks.
- BCBA (Board Certified Behavior Analyst) Support: BCBAs seamlessly complement your care team, providing objective opinions and expert guidance for complex behavior situations. They can develop clear safety protocols and designated plans of action, ensuring consistency and best practices across your direct care team.
- RN (Registered Nurse) Support: Our RNs leverage their medical training to enhance care plans, provide crucial medical training for staff managing complex medical support systems, and conduct documentation reviews to ensure a thorough medical lens is applied to all aspects of care.
- 3rd Party Accessible Solutions & Maintenance (via GTP Investment Group): We streamline access to critical accessibility resources, saving you valuable time and effort:
-
- By partnering with a dedicated resource like GTP Investment Group, we protect your valuable time and resources. GTP Investment Group has the experience, connections, and proven track record to facilitate the acquisition of:
-
-
- Leased Wheelchair-accessible vehicles: Ensuring seamless transportation for those you serve.
- Leased Modified homes: Providing safe and accessible living environments.
- Leased Specialized equipment: Such as hospital beds, tailored to specific needs.
- Specific maintenance programs: Ensuring long-term reliability and functionality of equipment and modifications.
-
-
- This partnership ensures these vital services are accessed not only at a fair price but also in record time, allowing your valuable resources to be reallocated to direct care and operational excellence.
Not Sure Where to Start?
Let's Talk.
Every organization is different—and so is the kind of support it needs. If you’re not sure where to begin, that’s okay. Reach out to connect with our team and learn more about how we can work together to strengthen your systems, lighten your load, and help your organization move forward with confidence.
Start the Conversation
Paying it Forward
A Note on What Makes Flourish Different
We built the Flourish process around the kind of support we wished we had when we started. That means fewer buzzwords and more practical tools. It means taking the time to understand your reality and designing systems that truly work for you. And it means investing in a highly trained internal team that’s ready to deliver—not just advice, but real solutions.
This isn’t just consulting. It’s a partnership for lasting change.
